Privacy Policy

Effective Date: April 25, 2026 Last Updated: April 25, 2026

At claim.teknojawara.biz.id, we understand that the information you share regarding claims is often sensitive and private. This Privacy Policy describes how we collect, protect, and handle your data when you interact with our claim management resources and submission tools.

1. Information We Collect

To provide accurate guidance and processing support, we collect information that identifies you or relates to your specific inquiries.

A. Information You Provide

  • Personal Identifiers: Name, email address, phone number, and mailing address.

  • Claim-Specific Data: Information regarding the nature of your claim, dates of incidents, and any supporting documentation you upload or describe in our forms.

  • Communications: Records of your correspondence with our support or claims advisory team.

B. Technical Data

  • Log Data: IP addresses, browser versions, and time stamps to ensure the security of your submission.

  • Security Cookies: We use essential cookies to maintain your session and ensure that the information you enter remains private and secure while you navigate the site.

2. Purpose of Data Processing

We use your information strictly for the following:

  • Claim Assistance: To evaluate your inquiry and provide the relevant resources or steps needed for your claim.

  • Identity Verification: To ensure that data is only shared with authorized users.

  • Service Improvement: To analyze common claim trends and improve our documentation and user interface.

  • Legal Compliance: To comply with regulatory requirements associated with claim handling and record-keeping.

3. Data Protection & Confidentiality

Given the nature of “claims” data, we apply heightened security standards:

  • Encryption: All data submitted through our forms is encrypted in transit using SSL/TLS technology.

  • Access Control: Only authorized personnel with a documented “need-to-know” can access the information you provide.

  • No Third-Party Sale: We do not sell, rent, or trade your claim details to third-party marketers.

4. Disclosure of Information

We may share your information only in the following scenarios:

  • Authorized Partners: If you request us to forward your claim to a specific provider or legal representative.

  • Legal Obligations: When required by law, subpoena, or to protect the safety and rights of our users.

  • Protection of Services: To detect or prevent fraud and technical security issues.

5. Your Privacy Rights

Under our policy, you have the right to:

  • Review: Request a summary of the claim information we have on file for you.

  • Correct: Update any inaccuracies in your personal or claim-related data.

  • Delete: Request the deletion of your data, subject to legal or regulatory retention requirements (e.g., financial record laws).

6. Retention of Data

We retain your claim-related information only for as long as necessary to fulfill the purposes outlined in this policy or as required by Indonesian law and international financial standards.

7. Contact Information

For questions regarding your data or to exercise your privacy rights, please contact our Data Privacy Officer:

Email: [email protected]

Portal: claim.teknojawara.biz.id

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